In Genius Solutions Inc. (IGS Inc.) is a contact centre consulting organization that provides products and professional services to clients internationally. IGS Inc. specializes in:
IGS Inc. has a primary focus on the North American market specifically with prospective clients that are considering to off-shore their voice, back-office, and IT operations. Solving our client’s ‘real-life’ problems is our business goal. Often times in contact centres, operations management does not have the skill-set to make strategic decisions on business transformation initiatives.
- "Right-Shore" Global Outsourcing
- Customer Experience "In Genuity"
- Contact Centre Optimization
- Work @ Home Strategy
- Business Continuity Planning
- Process re-engineering and technology solutions
Our services are tailored around “closing the gap” between desired state and current performance. We take a lot of care to look at the businesses we serve in a holistic manner to ensure we are considering all of the cause/effect scenarios. Our clients appreciate our focus on ‘simplicity’ and our ability to ‘cut through the noise’ and help them to prioritize. It is the In Genius Solutions Inc. philosophy to ensure the solutions we provide are feasible, and cost-effective for the organization. We pride ourselves on empowering our clients to make the right decisions.
Our business management expertise is enhanced by our strategic alliances and partnerships with a core group of experts in the industries we serve: Financial, Insurance, Credit Services, Telecommunications, Media, Retail, Public Sector, Outsourcing, Technology and Consulting. We maintain strategic partnerships and alliances in these fields and have ability to staff our projects with the right people with the right skills for every project.