Adaptive Engineering Establishes Strategic Partnership with In Genius Solutions, Inc.
Global enterprise software provider enhances flagship product through partnership with global consulting firm
BOSTON, Ma.–April 13, 2011 Adaptive Engineering, a leading developer of collaboration applications and solutions for enterprises, today announced a strategic partnership with In Genius Solutions, Inc., a global telecommunication and information technology consulting and professional services firm. As a gamification or “funware” developer of enterprise interfaces and efficiency boosting software products, Adaptive Engineering has partnered with In Genius Solutions to promote a truly customized quality program for the contact center and provide customers worldwide with business validation for the reliability and flexibility of Adaptive’s product and service offerings.
“As companies across virtually every industry look to navigate to safer waters in this extremely challenging economic environment, they are getting back to basics. Focusing on the mission-critical tasks of improving the customer experience to raise the bar on satisfaction and loyalty and also looking for ways to dramatically reduce operating costs,” said Michelle Reese, Global Vice- President of Sales and Marketing for Adaptive Engineering. “By partnering with In Genius Solutions, Adaptive Engineering will be even better positioned to help our customers address these challenges by delivering even greater value and savings to their bottom line. In Genius Solutions’ innovative consulting practice sets them apart from other consulting firms – providing a number of opportunities to jointly deliver a better, total customer experience with new, innovative solutions.”
Adaptive Engineering’s award-winning collaboration solution, Concourse™ 3.0, enables customers to generate meaningful customer experiences, and help customers best leverage existing assets and money. The course of action is real-time, intuitive and creates collaborative communities, making employees more efficient and work more enjoyable. Adaptive Engineering designs “funware” applications to help enterprises increase productivity by simplifying the way employees communicate and interact, applying fresh visual metaphors to textual data, applications or systems, and decreasing the time it takes users to adopt, learn, and react to a situation.
In Genius Solutions is a recognized leader in telecommunications and technology consulting services with a focus on the customer experience and a leadership practice committed to establishing and leveraging technology partnerships that bring added value to customers worldwide.
“Even in dynamic economic times, Adaptive continues to demonstrate their commitment to their customers, and we are pleased that Adaptive Engineering has chosen to partner with us. We consider this strategic relationship yet another confirmation of not only In Genius Solutions’ strengths and superior services but Adaptive’s forethought and prudence in protecting their customer’s investments as well,” said Frank Muzzi, Chief Executive Officer of In Genius Solutions. “We are committed to supplying customers with comprehensive technology solutions and look forward to working with an established leader in enterprise software who shares our passion for delivering secure services and reliable solutions to customers worldwide.” .
About In Genius Solutions Inc.
In Genius Solutions Inc. (IGS Inc.) is a contact centre consulting organization that provides products and professional services to clients internationally. IGS Inc. specializes in:
* "Right-Shore" Global Outsourcing
* Customer Experience "In Genuity"
* Contact Centre Optimization
* Work @ Home Strategy
* Process re-engineering and technology solutions
IGS Inc. has a primary focus on the North American market specifically with prospective clients that are considering to off-shore their voice, back-office, and IT operations. Solving our client's 'real-life' problems is our business goal. Often times in contact centres, operations management does not have the skill-set to make strategic decisions on business transformation initiatives.
About Adaptive Engineering
Adaptive Engineering is the software development company that provides efficient and intuitive visual solutions to businesses and organizations looking to save time and money. Their custom-built applications and unique business challenge approach allow enterprises to focus on cost, innovation and how to differentiate yourself from your competitors and can be found streamlining business processes in enterprises and call centers worldwide. More information is available at: