In Genius Solutions (IGS) proudly introduces Concourse – a remote worker application that delivers:
· Leveraging Agents Knowledge - Globally
· Increase Productivity
· Reducing Costs related to Remote Worker Programs
IGS Concourse is helping organizations globally accelerate communications with internal and external customers. Designed to help enterprises drive increased productivity by simplifying the way employees communicate, IGS Concourse is an engaging and flexible solution. It is the only collaboration tool that applies visual metaphors to textual data, decreasing the time it takes a user to learn and react to a situation. With IGS Concourse, the course of action is real-time, intuitive, and creates collaborative communities, making call centre employees more efficient and their work more enjoyable.
IGS has recently launched the Concourse product in Canada and is excited to provide you with the opportunity to register for a product demo.
Please contact our Customer Solutions office at your earliest convenience to schedule your demo.
The Concourse™ solution provides an end-to-end, flexible collaboration suite designed to enhance critical business interactions.
What Concourse Can Do for You
Maximize existing assets
Concourse™ delivers real business value through leveraging not replacing your existing infrastructure, applications and technology. Unlike other enterprise collaboration providers, our solution is open, standards-based, and future-ready technology. Our customers are not locked into any one vendor’s portfolio of products; and this allows them the ability to choose the most cost effective solution, specific for them to quickly deploy across their existing environment, saving them time and money.
Improve efficiency and decrease costs
Because Concourse™ enables you to get in touch with the right person wherever they are and through the most appropriate method, business processes are accelerated. And you don’t have to be in the office to make it happen; employees are no longer bound by geography. Through virtualization businesses gain efficiencies through realized reduction in facilities costs, the ability to leverage existing skilled knowledge base and talent pools, and improve collaboration in support of problem resolution.
Whether it's incremental sales or customer retention,Concourse™ facilitates real-time,seamless communications that enhance the customer experience and your business' bottom line.Orders can be fulfilled faster,customers are provided with services from the right individuals and sales opportunities that were not previously possible are now possible,improving our customers ablility to make money