| Consulting Strategic Outsourcing, Change Management Consulting & Customer Experience Consulting In this constantly changing business market, demands for strategic consulting from industry experts is crucial for organizations who want to avoid the cost associated to making misguided business decisions.
In Genius Solutions Inc. provides professional business transformation consulting in the areas of Customer Experience, Strategic Outsourcing, and Transformational Business Change. We collaborate with alliance partners and industry experts to provide our clients with the “best-in-class” products and services available.
Our years of experience comes from working with leading companies in the financial, telecommunications and outsourcing industries in North America, India and the Philippines. Our clients span a wide spectrum of industries and include government agencies, major banks, insurance providers, credit card service providers, wireless and landline telecommunications companies, on-shore and off-shore contact centre and BPO outsourcing providers, major retailers and utilities.
Recent Consulting Engagements:
Providing solutions to real business challenges: - Off Shore Strategy and Deployment (Leading Canadian BPO, Major Credit Card Provider)
- Customer Experience Strategy (National Telecommunications Company)
- Work @ Home Feasibility Study (Loyalty Management Group)
- IVR Strategy Roadmap (Major Canadian Financial Institution)
- Contact Centre Assessment (Leading Insurance Brokerage)
- Contact Centre Start-Up (International Credit Card Provider)
- Workforce Management Improvement (Financial Institution)
- Disaster Recovery Planning (Telecommunications Contact Centre Ops)
- KPI Scorecard Development (Multiple Contact Centres/ Industries)
- Process Automation (Multiple Contact Centres/Industries)
Contact Us for More Information
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