“Right-Shore” Outsourcing – Determining the most efficient and effective global servicing strategy for managing calls and business process….
IGS Inc. provides a full service offering to support organizations in their desire to choose the right service strategy for their business. Whether an organization is looking to outsource business processes locally, ‘near-shore’ or ‘off-shore’, In Genius Solutions Inc. provides the information, perspective and ‘real-life’ guidance for organizations to select their ‘right-shore’ solutions. We have extensive research and experience with BPO and contact centre service providers globally and provide unparalleled advisory support to our clients. Our professional services include the ability to lead the due diligence process in building a roadmap to outsource key functional areas (calls, data-processing, back-office). Development of a business “Right Shore” strategy typically takes 6 to 8 weeks depending on the size of the organization and project scope.
Outsourcing Transition Support
Change Management and focus is key to a successful transition in the implementation of an effective “Right Shore” Strategy. We offer a full service Right Shore/Off-Shore Transition program which provides our clients with assurance that the goals they set out to achieve through their off-shore solutions are achieved. Duration on the transition support is determined by the transition implementation timelines and typically coincides with the project plan.
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